Frequently Asked Questions
Everything you need to know about CoffeeLab
Choose your favourite coffee and delivery frequency. We'll roast and ship your beans automatically. You can pause, skip, or cancel anytime — no commitments.
We accept all major credit/debit cards, online banking (FPX), e-wallets (GrabPay, Touch 'n Go, Boost), and Buy Now Pay Later options.
We ship same-day for orders placed before 2pm. Delivery takes 1-3 business days within Peninsular Malaysia, and 3-5 days for East Malaysia.
We roast to order. Your coffee is roasted on the day of shipping and reaches you at peak freshness. We recommend consuming within 4-6 weeks of the roast date.
We offer a 100% satisfaction guarantee. If you're not happy with your purchase, contact us within 14 days and we'll make it right with a replacement or refund.